DSC authentication failed in e tender and e procure error has become a common problem nowadays. Users are facing the “DSC authentication failed” error in e tenders portals like e-tender, IOCL, DEFENSE, COAL India, BHEL, eprocure.gov.in, CPPP, Kerala tenders, etc.
Why “DSC Authentication Failed Error” appears in eProcurement
This problem appears as soon as the user enters the login id and password. On the next page, the e-tender portal shows the login button. Once the user clicks on the login button then it asks to enter the DSC pin/ password. After entering the DSC password/pin error dsc authentication failed appears and it does not allow you to proceed further.
What is the reason for DSC authentication failed error in eProcure?
This dsc authentication error has started appearing recently. The problem has raised after the java version update. Almost every user has started facing the issue after install java version 271 (java 1.8 u 271). The problem is caused by this java version only.
This same problem was also encountered with java version 192 as well. However, it was auto resolved once other updates of java were released by Oracle.
There are two possible reasons for the DSC authentication failed error in etender or eprocurement.
1: DSC was enrolled/ mapped on the portal with any other java version and now 271 is running in your system.
2: The DSC was mapped when 271 java was running in your system and now the latest java 281 or later version is running in your system.
It is important to first check which java is running in your system currently.
How to check which Java version is running in your system?
To check the java version running in your system please follow the below steps.
- 1: Go to the control panel.
- 2: Find java in the list of all items.
- 3: Click on the java option a java control panel window will appear.
- 4: Click on the Java option given in the top menu.
- 5: Click on the View option.
- 6: You will see the version of java under the product tab.
- You can also see whether it is 32 bit or 64 bit from this same window. If it is in 32 bit then you will see under Architecture as x86 and for 64 bit it will show x64.
How to solve dsc authentication failed in e-procurement?
To solve the Dsc authentication failed error in eProcurement we need to work on java. As we know that the problem is appearing due to the java version.
You need to uninstall the java version running in your system and install the latest java in 32 bit. Then restart your system and try to login again. This should solve the problem.
How to install java for the eProcurement portal?
It should be noted here that only 32-bit java is supported by the eProcurement portal. You may follow the below steps to download the latest java in 32 bit.
No matter your system is 64 bit or 32 bit but you need to install the java in 32 bit only. The 32 bit Java works fine in 64 bit systems as well.
Visit to the link https://www.java.com/en/download/manual.jsp and scroll down to the windows section and click on Windows Online. This will download the latest java in 32 bit in your system. Once downloaded install this java.
After installing this java you should to login again the dsc authentication error should not appear anymore.
If the problem appears after installing the latest java. Or the latest java is already running in your system and still dsc authentication failed error in tender now what to do?
If the above steps are performed and getting the same dsc authentication failed error on eProcurement. Now uninstall your latest java and install java version 271 in 32 bit and restart the system. After the restart, try to login again and it should work.
If this problem is not getting rectified on the latest java or with java 271 even then the system needs to be checked. The java configuration is required to be checked manually. Different possible java setting will be checked with your system so that any setting may work. Various system services should be checked. Also, the security application running in your system may cause this error.
If reinstalling both versions of java did not solve the problem then you are advised to call on our support number for Instant Remote support. We will check the problem remotely and it will be rectified for sure.
We offer technical support services for problems related to the eProcurement portal. You can call us any time for remote assistance for any error while login, DSC mapping, registration on eprocure, tender publishing, Boq Preparation or for any kind of query or clarification related to the tender.
Support Number: 9971797803
You may also visit to our site for more details regarding tenders and our services.
About Tender Experts.
Tender Expert is a team of expert technicians, we deal with online tenders for the eProcurement portal. We provide assured solutions for any kind of error encountered on the eProcurement portal. This includes online bid submission, enrolment, DSC mapping, tender publishing, error or problem with tender publishing, BOQ preparation, and query and clarification for any tender.
