Refund Policy

Last updated: December 29, 2020

Thank you for Paying at Tender Experts.

If, for any reason, You are not completely satisfied with the services We invite You to review our policy on refunds and returns.

The following terms are applicable for any plan that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "theCompany", "We", "Us" or "Our" in this Agreement) refers to Tender Experts.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Service from Us.
Service refers to the Website.
Website refers to Tender Experts, accessible from www.tender-experts.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

The deadline for cancelling an Order is 7 days from the date on which You received the Service or on which a third party you have appointed, who is not the carrier, takes possession of the service delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: [email protected]

We will reimburse You no later than 14 days from the day on which We receive the refund Request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the order to be eligible for a return, please make sure that:

The services were purchased in the last 7 days

The following Goods cannot be returned:

The services made to Your specifications or clearly personalized.
The services which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The services which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Contact Us

If you have any questions about our Refunds Policy, please contact us:

By email: [email protected]